1. How can I place an order?
- To chat with our online service sales team, if goods in stocking, you can place order immediately. - To fill in our required details as clear as possible, so that we can get to you back as soon as possible.
2. What is your MOQ ?
- The MOQs of our stock products is indicative on every product page of our Chovm store. - Due to the heavy weight of glassware products, we suggest customers to order as much as what a whole container can be loaded to save the cost on freight. for example, one 20GP container can load around 700 cartons. -Customize orders such as OEM or ODM usually require the MOQ of more than 50,000-100,000 Piece. Some post-processing orders may require less.
3. How long is the product lead time?
- For the stock products, we are capable of express shipping within 5 - 7 days. For customize orders, it usually takes approximately 7 - 12 days by air, about 15 - 35 days by sea.
4. How long is the delivery time?
- It really depends on the logistics way ( air, sea, land ) you choose and the effectiveness of logistics service providers.
5. Do you provide samples?
- Samples can be provided upon requested. It's free if we have in stock. Customers need to pay the freight of samples if the sample needs to be customized.
6. What is your payment term?
- The payment term we prefer are T/T (30% Deposit and 70% Balance against B/L Copy). and L/C. We also accept orders under Trade Assurance by Chovm.