A: Please just test it with a very small trial order, then you will know the quality clearly. At present, many people in the world like to use Chinese products, as the not bad quality with very competitive prices. We are one of the most professional manufacturer in stone and concrete polishing, grinding and cutting field for many years. Mosdan would like to inform who are using our products and how is the performance! If the market in your area is complete new for us, a small trial order for testing will be necessary.
Q2. How to get a price list from you?
A: We have a wide range of products line, and also specifications, too many price. That is why we don't have a price list on our website. If you would like to know our price, please kindly contact us and tell us the specification you want, we will offer you the best price asap according to your inquiry.
Q3. Do you offer free samples?
A: We don't offer free samples, according to our many years' experience we think when people get the samples by paying. they will cherish what they get. Also though the quantity of sample is small however its cost is higher than normal production.
Q4. What's your payment terms?
A: We proudly take by T/T 100% and Paypal. We propopsal pay by Paypal if small orders.
Q5. What is the delivery time?
A: Regular products orders , we need about 1 week preparation and production, because we have a wide rang of tools, not possible all of them in stock Please give us time . Normally all orders not exceed 2 weeks. Most likely express we will choose FedEx, DHL, UPS, TNT etc, they will take about 4-6 days from here to your warehouse , also have fase level , like 2-3 days, but freight fee is higer.
Q6. How can I know how much the freight charge is?
A : Calculate the total weight of your order. Choose a shipping method. Check the current freight Rate and calculate shipping charges. Check the other charges and add together.
Q7: What could we do if we find your goods are not in good performance?
A: Please send us the details resport as feedback. We will analize the possible reasons and try to find a way
to solve the problem. If the problem is due to the quality of Mosdan diamond product itself, We will make the compensation according to your actual loss.
Q8. What is the Quality Service?
A: We guarantee ensures that every Mosdan's customer is satisfied. Any of your question or complaint will be answered within 24 hours by our professional staffs.We are ensured that you can find help when you need it.
